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FAQ's

Here are the answers to your questions

After reading this section, if you still has questions,
feel free to contact us however you want.

How do I set up my account and get started with CommercializeIQ?

Getting started with CommercializeIQ is a simple process:

  • View a Demo – Schedule a personalized demo to see how CommercializeIQ can streamline your CRE operations.
  • Align on the Best Plan – Our team will work with you to determine the best plan based on your team structure and portfolio size.
  • Execute Agreement – Once aligned, we finalize the agreement and kick off onboarding to integrate with your existing systems.

Each CommercializeIQ plan is built to grow with your business. The key differences between the tiers include the number of organization teams and customizable dashboards included, and access to investor relations tools. For a full breakdown of features, visit our Pricing page.
Still unsure which plan is right for you? We’re happy to help you choose the best fit.

Yes, our guided onboarding process ensures a smooth and customized setup from day one. It begins with an intake form and kickoff call to capture key details and align on goals, followed by data integration and automation to keep your account accurate and up to date. From there, we tailor your configuration, review data during a launch call, and provide ongoing training and support to help your team confidently use the platform.
Yes! Onboarding starts with integrating CommercializeIQ with your existing platforms like Yardi, AppFolio, and MRI, gathering historical data, reports, and key financial metrics. We implement lease data, financials, and asset KPIs from your existing systems to ensure seamless integration. Once configured, we complete integrations, conduct testing, and launch the platform before moving into the training phase.
The full onboarding process typically takes between 4 to 6 weeks, depending on the size of your team, complexity of integrations, and data migration needs. We do 90% of the work during onboarding. You should only expect to spend 5-10 hours of your time during the onboarding.
Yes, CommercializeIQ supports multi-user accounts with customizable roles and permissions.

We provide a myriad of training formats tailored to different roles:

  • Employees & Operators: Feature-based video tutorials on daily workflows.
  • Executives: High-level video overviews on platform capabilities.
  • Personalized Training: One-on-one or team sessions for customized learning.

Knowledge base: Always-accessible tutorials within the platform.

You can reach our support team via email, phone, or through the help section in the platform for any assistance you need.
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